ErisWave Shipping & Returns

ErisWave Shipping & Returns Policy

At ErisWave, we prioritize customer satisfaction by ensuring a seamless shopping experience. Below is our comprehensive shipping and returns policy.

Shipping Policy

  1. Order Processing Time

    • Orders are processed within 1-3 business days after payment confirmation.

  2. Estimated Delivery Times

    • USA, UK, Australia, Canada: 5-7 business days
    • Europe: 7-12 business days
    • Rest of the World: 7-14 business days

  3. Shipping Costs

    • Free worldwide shipping for all orders.
    • Tracking details will be emailed once your item ships.

  4. Shipping Issues

    • ErisWave is not responsible for shipping delays caused by couriers, customs, or other external factors. For lost, stolen, or delayed packages, please contact the courier directly.

Returns & Refund Policy

  1. Eligibility for Returns

    • Items must be returned in their original packaging and unused condition within 30 days of delivery.
    • Refunds will not be issued for used, worn, or damaged items due to normal wear or misuse.

  2. How to Initiate a Return

    • Contact us via the ErisWave Contact Page with your order number and reason for the return.
    • Our team will provide return instructions and approval before the item is shipped back.

  3. Return Shipping Costs

    • Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
    • Original shipping costs are non-refundable.

  4. Inspection & Refund Timeline

    • Once your return is received, inspection may take up to 10 business days.
    • Refunds are processed within 40 business days in USD ($). Customers are responsible for fees associated with currency exchanges.

  5. Restocking Fee

    • A restocking fee of up to 25% may apply for non-approved returns or those outside the 30-day return window.

Damaged or Defective Items

  1. Reporting Damages

    • If your item arrives damaged, notify us within 48 hours of delivery with clear photos of the damage.
    • Eligible items will be replaced at no additional cost.

  2. Exclusions

    • Damaged packaging (e.g., dented boxes) without affecting the product is not considered defective.
    • Items damaged due to misuse or normal wear are not eligible for refunds or returns.

Cancellation Policy

  • Orders may be canceled or modified within 24 hours of purchase.
  • Cancellations processed within this window will receive a refund within 10 business days.

Product Concerns

  • Use all ErisWave products according to provided instructions and safety guidelines.
  • If a product causes discomfort or raises concerns, discontinue use immediately and contact us for assistance.

For further assistance, visit ErisWave.com or email us via the Contact Page.
We’re here to ensure your shopping experience is exceptional!